NT Web Hosting - ASP Hosting - Information
and Resources
Account Setup Questions
Common Technical Support Issues
Do you support Microsoft FrontPage 2000?
As of July 1, 1999 we fully support the FrontPage
2000 extensions on all new accounts.
Do you support Visual InterDev?
Yes. We support the design of your web site with
Visual InterDev. Specific design-time components such as custom .dll's are not
supported.
What are the server specifications?
Currently, we are running Windows 2000, Internet
Information Server 5.0, Active Server Pages, Microsoft FrontPage (latest release),
and the latest 32-bit ODBC drivers.
Our hardware requirements, at a minimum, are: Pentium
III 750MhZ (Dual), 512MB PC100 RAM, 10.2GB SCSI with RAID V drive configuration.
Do you allow adult content?
No. We do not allow any adult content on our servers.
Why would I need NT instead of Unix?
We believe that if you are designing websites using
an Microsoft product, you should have it hosted on an NT platform. But, when
it comes to Active Server Pages (ASP), Back Office, Windows 2000, Access and
SQL Server - there is just no substitute for the power and stability of Windows
NT.
How long will it take to setup my account?
All accounts are setup immediately.
How long before my domain name is accessible?
Your domain registration request is handled automatically
by our signup system. Normally, requests submitted before 6pm are handled the
same day. Other requests (modifications, etc) may take up to three (3) days
for InterNIC to process. After InterNIC has approved the request, it will take
about 24-48 hours for every DNS server in the world to update so that your page
can be seen by everyone.
What forms of payment are acceptable?
We accept major credit cards for payment. Check
payments may be made, but you'll need prior approval from our billing department.
Check payments are usually made on an annual basis only. There is a $30 fee
for any returned/bounced checks.
How do I cancel/suspend my account?
We accept cancelations by phone, but they must
be followed up in writing with an email. The domain name must be included
as well as the notification to cancel.
Do you support CGI? If so , what type is
supported?
Windows NT: We have installed and support full CGI-BIN
access written in Perl 5. You do not need to know the path of the Perl compiler
with Windows NT. Every file that has a .pl extension is automatically executed
as a Perl script.
What type of support do you offer?
You can reach our technical support department at 888.398.4703
How do I setup Real
Audio for my site?
Create a directory under the /html directory called 'realcontent'. Upload your
.ra, .rm files into that directory. Then create a file using notepad with the
following text... 'pnm://www.(yourdomain).com/realcontent/(filename).ra'. Save
is as (filename).ram and upload it anywhere in your site. Now make a http://
link to the .ram file and it will automatically stream your new RealAudio file
when you click on it.
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How do I request Stats to be added?
By emailing in your request to support@rwgusa.com
Please include your domain name.
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What is a mail Alias?
An alias is like a nickname for a real email account.
An alias cannot receive email, only forward it to a real email account, on or
off of our server. Examples:
sales@yourdomain = joe@yourdomain
info@yourdomain =jim@yourdomain
domain@yourdomain = jeff@yourdomain
As you can see above, aliases are quite useful in
directing email to the appropriate mail box.
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What is ASP?
ASP is a feature of the Microsoft Internet Information Server. Because the
server-side script is simply building a regular HTML page, however, ASP can
be delivered to any browser. The parts of the code that are to be executed on
the server are enclosed within <% and %> tags. These symbols are referred
to as the delimiters for ASP.
TIP: When a delimiter tag is left off, you will get the following error:
Active Server Pages error `ASP 0116`
Missing close of script delimiter
/bad_script_tags.asp, line 8
The Script block lacks the close of script tag (%>).
The above error is usually caused by not closing your scripting tag. Many
editors now color-code your blocks of code and let you know if you forgot to
close a tag.
Some recommended HTML editors are Macromedia Dreamweaver, Microsoft
FrontPage, and Adobe Go Live, to name a few. However, the best
development studio for ASP is Microsoft’s Visual Interdev. Visual Interdev will
also let you manage your SQL Server database (VServer NT Pro and above).
ASP files must end with a .asp extension in order to be processed by the
server. Because ASP files were meant to deliver HTML files, you can include
normal HTML tags inside of your ASP files. HTML tags are just sent along to
the client’s browser.
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How do I set up Netscape to
receive my email?
Incoming and outgoing SMTP servers are mail.yourdomain
User or account name is user@yourdomain
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How long can a domain name be &
what can it consist of?
Your domain name can be as long as 22 characters, not including the .com (or
.edu, .net,
etc.). The domain must consist only of letters, numbers and dashes.
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I already have my
own domain currently hosted on another service. Is there any problem with transferring
the domain from them to you? How does that work? Will I have time to set up
my web site before the transfer takes effect to make it as smooth as possible?
To transfer the domain you will need to
contact your Registrar (who you purchased your domain name through) and request
that your domain be modified to point to our DNS servers. This information is
listed on our support page http://101domain.com/updates.htm
and listed below for your convenience:
Primary
NS.RWGUSA.NET
Secondary
NS2.RWGUSA.NET
Once they receive the request and process it, it may take 24-72 hours for everyone
else (ISP's) to update their DNS servers with the new location.
If you registered with Network Solutions/VeriSign,
Mavweb can submit the DNS change for you, however they now are requiring a Username
and Password. The username and password will need to be provided for Mavweb
to process the DNS request for you. Again, it will take another 24-48 hours
for everybody else (ISP's) to update their DNS servers with the new location.
During this time, you will have a temporary
URL to use and you will have access to the server to begin uploading and publishing
your website. This ensures that you will not experience downtime as a result
of your move.
Email Support@rwgusa.com. Please remember to include your domain name.
That's it!
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